Return Policy

We have a 10-day return policy, which means you have 10 days from your date of original purchase to request a return.   Original shipping fees are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it.   

To start a return, you can contact us at joetheflowerguyrugs@gmail.com. Please clearly explain the issue, attach a photo if there was damage to the item in transit, etc.   

Upon approval of return, we will provide you with the current return shipping address.  You are responsible for the costs of returning the item.   Items sent back to us without first requesting a return will not be accepted.  

You can always contact us for any return question at joetheflowerguyrugs@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as any items which have been a custom-made order.   Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, digital downloads, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. You will then be issued a refund (or you can request it be applied to another item).  If it is a refund it will be refunded on your original payment method. Please remember there can be variable processing times with your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at  joetheflowerguyrugs@gmail.com.